ABOUT US
Niseko Resort Holdings (NRH) is a locally owned and operated property management and holiday accommodation company based in the heart of Niseko. We manage a portfolio of holiday homes, apartments and lodges, providing property management, guest services, reservations and maintenance for both property owners and guests.
Our focus is simple: deliver exceptional experiences for our guests while taking great care of the properties entrusted to us. From welcoming visitors from around the world to preparing homes for every arrival, our team works together to ensure everything runs smoothly throughout the year, especially during Niseko's busy winter season.
As a smaller company, we're hands-on, supportive and collaborative. Every team member plays an important role, and every role contributes to creating memorable stays for our guests and outstanding service for our property owners.
WINTER 2026-27 POSITIONS
Reservations Support Staff
Our Reservation Support team is the hub that keeps everything running smoothly behind the scenes. If you enjoy being organised, communicating with people from around the world, and helping a team stay one step ahead, you'll fit right in.
Because we're a smaller team, this role is much more than answering emails or managing bookings. You'll work closely with our Property Management team, helping coordinate guest stays, owner requests, housekeeping, maintenance and day-to-day operations. Every day is different, especially during the busy winter season.
Working Hours
Working hours will vary depending on operational requirements, including guest bookings and snowfall. This is a full-time position of approximately 40-45 hours per week, worked across 5-6 days, with a 45-minute unpaid meal break each day.
What You'll Be Doing
As part of the Reservation Support team, you'll assist with a wide range of daily operations, including:
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Responding to guest enquiries and reservation correspondence before arrival, during their stay and after departure
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Assisting with reservation administration and communication for new and existing bookings
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Supporting communication with property owners regarding property management and ground service requests
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Coordinating guest services, property owner requests and operational schedules with the wider Property Management team
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Monitoring and updating daily operational schedules, including:
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Guest arrivals and departures
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Housekeeping schedules across all managed properties
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Guest requests and special arrangements
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Maintenance and grounds service task lists and staff rosters
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Working closely with housekeeping, maintenance and management teams to ensure guests have an exceptional experience
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Like everyone at NRH, you'll occasionally help outside your primary responsibilities when the team needs it.
This might include:
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Assisting with property inspections before guest arrivals or after departures
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Helping with guest or staff transport, including airport or accommodation transfers where required
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Assisting with departure cleans in emergency situations when operationally necessary
These tasks aren't your primary responsibility, but being willing to pitch in is part of what makes our team work so well.
Office Support Staff
Our Office Support team plays a vital role in keeping our daily operations organised and running efficiently. This role is ideal for someone who enjoys working behind the scenes, staying organised, and making sure the small details don't get missed.
Working closely with our Property Management team, you'll help coordinate daily operations across housekeeping, maintenance and guest services. You'll be responsible for keeping schedules up to date, preparing linen requirements and ensuring the office has the information it needs to keep everything moving smoothly.
Working Hours
Working hours will vary depending on operational requirements, including guest bookings and snowfall. This is a full-time position of approximately 40-45 hours per week, worked across 5-6 days, with a 45-minute unpaid meal break each day.
What You'll Be Doing
As part of the Office Support team, you'll assist with a wide range of daily operational tasks, including:
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Supporting the Property Management team by updating and maintaining operational reports, schedules and task sheets.
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Managing daily linen requirements, including:
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Preparing and packing linen needed for daily property turnovers
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Updating and monitoring linen inventory
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Planning linen requirements for upcoming arrivals and departures
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Monitoring and updating daily operational schedules, including:
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Guest arrivals and departures
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Housekeeping schedules across all managed properties
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Guest requests and special arrangements
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Maintenance and grounds service task lists and staff rosters
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Assisting operations to ensure everyone has accurate and up-to-date information throughout the day
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Like everyone at NRH, you'll occasionally help outside your primary responsibilities when the team needs it.
This might include:
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Assisting with property inspections before guest arrivals or after departures
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Helping with guest or staff transport, including airport or accommodation transfers where required
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Assisting with departure cleans in emergency situations when operationally necessary
These tasks aren't your primary responsibility, but being willing to pitch in is part of what makes our team work so well.
Ground Support Staff
Our Ground Support team is out on the road every day, helping keep our properties safe, well maintained and ready for guests. If you enjoy practical, hands-on work, solving problems and getting out from behind a desk, this role offers plenty of variety.
Working closely with our Property Management team, you'll be responsible for carrying out property inspections, assisting with maintenance and repairs, and making sure every property is ready to provide guests with a great experience. No two days are the same. You could be checking heating systems one minute and preparing a property for arriving guests the next.
Working Hours
Working hours will vary depending on operational requirements, including guest bookings and snowfall. This is a full-time position of approximately 40-45 hours per week, worked across 5-6 days, with a 45-minute unpaid meal break each day.
What You'll Be Doing
As part of the Ground Support team, you'll assist with a wide range of property and operational tasks, including:
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Completing property inspections before guest arrivals and after departures.
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Assisting with general property repairs and maintenance before, during and after guest stays.
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Checking that essential property facilities are operating correctly, including:
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Heating and hot water systems
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Electricity
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Internet and Wi-Fi
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Gas services
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Other essential appliances and utilities
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Inspecting properties for damage and reporting any issues to the Property Management team
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Helping ensure each property is safe, functional and presented to our standards before guests arrive
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Working closely with housekeeping, reservations and management teams to respond quickly to operational issues
Like everyone at NRH, you'll occasionally help outside your primary responsibilities when the team needs it.
This might include:
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Assisting with guest or staff transport, including airport or accommodation transfers where required
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Supporting housekeeping with departure cleans in emergency situations
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Lending a hand wherever it's needed during busy periods, heavy snowfall or unexpected operational challenges
These tasks aren't your primary responsibility, but being willing to pitch in is part of what makes our team work so well.
Tomten Lodge Staff
As a member of our Lodge team, you'll help create a welcoming and comfortable experience for every guest from the moment they arrive until they check out. This is a varied, hands-on role that combines hospitality, housekeeping, guest services and property care.
You'll be living and working at Tomten Lodge in one of Niseko's busiest winter destinations, where no two days are quite the same. Whether you're greeting new arrivals, preparing breakfast, clearing fresh snow or helping guests find the best local restaurant, you'll play an important role in making each stay memorable.
Working Hours
Working hours will vary depending on lodge occupancy and operational requirements, including guest bookings and snowfall. This is a full-time position of approximately 6-8 hours per day, worked across 5-6 days per week. Additional hours may be available for employees who wish to assist with duties at other NRH locations. If working more than 6 hours in a day, a 45-minute unpaid meal break must be taken.
What You'll Be Doing
As part of the Lodge team, your responsibilities include:
Guest Services
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Liaising with other Lodge Staff before guest arrivals to ensure arrival information has been received
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Welcoming guests upon arrival and providing a tour and orientation of the lodge
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Collecting and securely saving guest passport copies where required
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Assisting guests throughout their stay with local recommendations, restaurant bookings, taxi arrangements and general enquiries
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Providing assistance during emergencies by helping guests access local medical services when required
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Transporting guests to and from the ski fields where required
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Housekeeping & Property Care
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Cleaning guest rooms after departure and preparing them for incoming guests, including making beds and restocking rooms
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Completing daily property inspections and reporting any maintenance or operational issues
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Assisting with deliveries of supplies including linen, food, cleaning products and other lodge essentials
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Carrying out daily snow clearing to keep entrances and walkways safe and accessible
Breakfast Service
Each morning you'll help prepare and serve a simple continental breakfast, including:
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Setting up self-serve toast stations
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Preparing cereal, yoghurt and seasonal breakfast items
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Preparing tea, coffee, juice and hot chocolate stations
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Ensuring the breakfast area is clean, stocked and welcoming for guests
After Breakfast
Once breakfast service has finished, you'll help reset the lodge for the day by:
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Loading or unloading the dishwasher and washing dishes as required
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Cleaning the kitchen and serving areas
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Removing rubbish and recycling
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Vacuuming common areas
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Cleaning shared guest toilets and common spaces
A Hands On Role
Life in a lodge means everyone works together to keep things running smoothly. While you'll have your own responsibilities, there will be times when you'll help teammates with other tasks during busy periods, large check-ins, heavy snowfall or unexpected situations.
If you enjoy meeting people from around the world, take pride in providing great hospitality, don't mind rolling up your sleeves, and appreciate that every day brings something different, you'll fit right in.
Interested in one of our positions? We'd love to hear from you. Send us your resume and a few details about yourself, including the role you'd like to apply for.
WORK ENVIRONMENT
A Small Team, A Big Winter
We’re not a huge corporate setup - and we don’t want to be.
Our full-time team is small throughout the year (around 10 people), and in winter we grow to roughly 20 staff. That means everyone knows each other, and everyone actually matters.
We’re a mix of nationalities and backgrounds - Spain, New Zealand, Australia, Nepal, Japan, and more, which makes for a pretty interesting office on any given day.
Life in the Office
The vibe here is pretty relaxed, but still professional when it needs to be.
It’s not unusual to see snowboards stacked in the corner, people coming in straight from the mountain, or the occasional visit from staff kids during the day. We’re even trying to convince the boss that a proper office dog should become part of the team at some point.
What Kind of Company Are We?
We’re not one of the big operations in town, and that’s intentional.
What we do focus on is:
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Treating staff fairly
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Making sure people have a good winter experience
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Creating a supportive, friendly environment
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Being flexible wherever we realistically can
A lot of people come for the snow but end up staying (or returning) because of the people they worked with.
Team Culture
Winter here can be intense - long days, big snow cycles, busy weeks. So we make a real effort to balance work with enjoyment.
Throughout the season we organise things like:
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Team dinners
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Christmas gatherings
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Staff nights out
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Random spontaneous snow days when conditions are too good to ignore
We also try to build schedules in a way that allows everyone to:
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Get early lifts when conditions are good
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Spend time on the mountain regularly
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Socialise and recover properly
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Actually enjoy the reason they came here in the first place
Flexibility & Fairness
We do our best to create fair and flexible working schedules that take into account preferences where possible. Of course, winter is busy and not everything is always perfect, but the goal is always to balance business needs with staff wellbeing. If you communicate, we listen. That’s the general idea.
LIFE AT NRH
Hear from our previous staff:
Tilly & Tom, Australia - Tomten Lodge
Tom and I spent the 2025–2026 winter season working at Hirafu Tomten Lodge and had a genuinely great experience. The people were what made the season so memorable. We made some great friends amongst the other lodge staff, enjoyed meeting guests from all over the world, and still keep in touch with many of the people we met. Paul was a great boss to work for. He cared about his staff, was always approachable, and made sure everyone was looked after throughout the season. His support, particularly when either of us needed help, never went unnoticed. The job fit really well with life in Niseko. Having access to a company van made got around easy, and there was still plenty of time to enjoy the snow, explore the area, and make the most of the season. Some of our favourite memories were days on the mountain, art nights at the lodge, and Sunday trivia at Half Note. We’re very grateful for our time at Tomten Lodge and would happily recommend it to anyone considering a season there.
Jessie, Australia - Tomten Lodge & Reservations Team
I came to Hokkaido for a career break to join the Guest Services team at Tomten Lodge. One of the best parts was being able to get a few laps in either before or after work but I also became an excellent snow sculpture creator on the side. I made life-long friends during my first season and enjoyed the experience so much that I stayed for a second season, working for the Reservations team in the office. The office staff accommodation is better than most in Niseko (not 6 people in a room like some companies and super clean). While the work can be busy during peak season, Paul and the team do a great job of creating a supportive family-like environment. Living and working overseas can feel a long way from home, but the culture at NRH makes it feel easy to settle in and feel part of the team.If you're looking for a season that combines great people, supportive workplace with the opportunity to enjoy everything Niseko has to offer, I'd highly recommend working with NRH.
Megan - Australia, Office Support & Linen Manager
Working with Niseko Resort Holdings (NRH) was an amazing experience. Working with a smaller team meant it became a close-knit group, and it also meant we received great support from the workplace. Everyone was very helpful when it came to things like completing forms and assisting with sending and receiving luggage when needed. Having access to the work van to drive to the slopes, explore nearby areas, and buy groceries was incredibly helpful. It made it much easier to maximise our time on the mountain, especially while living in Kutchan. Having a mix of shifts, including afternoon/evening shifts, was great as it allowed for extra time on the mountain. Overall, it was an amazing season and a truly memorable experience. We’re very grateful for the opportunity and loved working with Niseko Resort Holdings.
Darcy, UK - Tomten Lodge
At just 18 on a Gap year between leaving school and university, I spent the 25/26 winter season in Japan working as a chalet host for Niseko Resort Holdings in Niseko. Living and working 13,000 km away from home pushed me out of my comfort zone and gave me a level of independence and maturity that would have been difficult to gain elsewhere. Balancing the high demands of seasonal hospitality with life in a new country taught me how to adapt quickly, work well and effectively with others, and thrive in an incredibly beautiful environment. The experience has given me friends for life in many different countries, enabled me to ski in terrains and snow so deep some days I couldn’t see my legs and given me memories for life. I miss living there everyday, especially the culture of both seasonaire life and traditional Japanese standards. I couldn’t recommend an experience more.
Maiko, Japan - Tomten Lodge & Ground Support
My two seasons at Tomten were fantastic! I just want to thank everyone who came across through the season at Tomten. Such an amazing experience to met so many wonderful people. All the Tomten’s guests were so nice, lovely and friendly that felt like a family and I always told them to comeback another season because I wanted to see them again. Flexible schedules, clean facilities, lovely atmosphere, great place to work. All the members at Tomten crew and RES crew at the office, maintenance crew are the nicest friendliest people ever! Super helpful and I was really grateful that I could be part of them. I really enjoyed working at Tomten even if I don’t ski or snowboard. I hope all the people who’s coming to Tomten will have same experience as I had.
Isaac, Australia - Ground Support
I spent the 2025-26 winter season working with Niseko Resort Holdings as part of their maintenance crew, and it’s genuinely one of the best decisions I’ve made. Working alongside Paul and the team was something I hadn’t quite anticipated. This isn’t the typical winter season job where you’re crammed into staff accommodation and treated like a number. Paul genuinely cares about the people around him. You’re not just an employee; you’re part of a small team that actually feels like a family. With over 100 properties under management, no two days looked the same. Snow clearing, guest check-ins, maintenance jobs, hardware store runs. There was always something on, and the variety kept it fun and exciting. Not to mention that no matter how many times you look up from whatever you’re doing, the view of Mount Yōtei never gets old. Outside of work, there was plenty of time on the slopes and good après to go with it. This was exactly the kind of season I’d hoped for when I booked my trip. A big thanks to Paul and everyone at NRH. It’s an experience I won’t forget.
Pia, Norway - Reservations Support
My experience with working with Paul and the team was characterized by stability and calmness. The working tasks were clearly divided, enabling the system to flow in a satisfying way. I felt like I had the time and resources to finish all my tasks comfortably. After gaining a feeling of confidence in my work over time I wanted more challenging tasks, which I struggled to communicate effectively. Looking back, I think more conversations about personal development and opportunities for increased responsibility could have been beneficial. As a non-English speaker this job is exciting, challenging and a great learning experience. My English language skills improved a lot during my stay. I appreciated being part of the team, and I value the experience I gained during my time there.
Hannah, UK - Tomten Lodge Manager
I worked for Niseko Resort Holdings for 2 winter seasons. I was a Lodge Manager responsible for the day-to-day operations of the lodge. Overall, I had a great experience working here and thoroughly enjoyed my time at the company. One of the standout aspects was the level of flexibility I was given. I was trusted to manage my workload in a way that suited me, which made the role very rewarding. The company promoted a healthy work-life balance with flexibility to head out skiing in between jobs. This created a lifestyle that was both productive and enjoyable. Paul was a supportive and approachable manager. He trusts the team and was always available to offer guidance or help whenever needed. It made a big difference knowing I could go to him with any issues. The workplace culture was another highlight. The team was welcoming, friendly, and easy to get along with, which made settling in very easy. There were also regular team socials organised, helping to build strong relationships and a positive working environment. There were also opportunities to grow within the company, and the work itself was varied, meaning there was always something to do. Overall, I would highly recommend this company to anyone looking for a supportive and enjoyable working environment for their ski season in Niseko!
Jed, UK - Tomten Lodge Manager
Working with Paul and the team at NRH helped make two of the best winters I’ve ever had. Towards the end of my first season, I picked up some extra work doing cleaning jobs with Paul. He would always pick us up, make sure we had snacks and drinks for the day ahead, and was never short on praise when we’d done a good job. Those small things made a real difference. I was lucky enough to be invited back for a second season to manage Tomten Lodge. It was an amazing experience, and I was very grateful for the trust Paul placed in us to get on with the job while always being available whenever we needed support. The team I worked with at Tomten, as well as the wider NRH team, are a great reflection of the business. I still keep in touch with many of the people I met there. I would recommend working for NRH in a heartbeat. It offers everything you could want from seasonal work: a supportive team, plenty of responsibility, and a great work life balance. I also had lots of time to go skiing, and having access to a company car allowed us to explore the local area and restaurants as well.
STAFF ACCOMMODATION
Your Home for the Winter
One of the biggest challenges of doing a season in Niseko is finding accommodation.
Fortunately, we've already done that part for you.
Our staff accommodation is subsidised and includes utilities, helping keep living costs manageable throughout the winter.
Room Types
Depending on availability, we offer:
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Private rooms
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Shared twin rooms
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Rooms suitable for couples
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Shared rooms with friends
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Shared rooms with another staff member of the same sex
Many people arrive not knowing their future roommates and leave the season with lifelong friends.
Others arrive with their best friends and somehow still remain friends by spring.
Both outcomes are considered successful.
Utilities & Energy Use
Utilities are included, but we'd ask everyone to be mindful of their consumption.
Hokkaido winters require a lot of heating and energy, and while we absolutely want everyone to be warm and comfortable, a little common sense goes a long way.
Think:
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Turn lights off when you leave
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Don't leave windows open with the heater blasting
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Be mindful of hot water usage
Nothing extreme. Just considerate shared living.
Shared Living Done Right
Our accommodation is designed to be comfortable, social, and enjoyable.
It's where you'll relax after work, cook meals, watch snow forecasts, and probably spend a few evenings discussing whether tomorrow will be "the deepest day of the season."
What it isn't designed for:
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Large parties
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Late-night house events
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Property damage
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Disturbing neighbours
Please treat the accommodation with respect.
Any significant damage caused during the season may result in deductions from your end-of-season bonus, and we'd all much rather spend that money on powder days than replacement furniture.
Our Commitment
We don't believe in cramming as many people as possible into a house.
We try to provide living arrangements that allow everyone enough space to actually enjoy their season.
In return, we simply ask everyone to look after the accommodation, respect their housemates, and help create a positive environment for everyone living there.
House Rules (The Sensible Stuff)
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No smoking inside
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No illegal drugs
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No overnight guests without permission
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No parties
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Respect quiet hours
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Respect neighbours
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Keep shared spaces clean
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Be considerate of your housemates
Everyone is here to have a great winter.
The easiest way to make that happen is to remember that everyone else is trying to do exactly the same thing.
Staff Accommodation 1
Located in Kutchan, this three bedroom apartment is located directly opposite the office and is just a short walk to Kutchan Station and local restaurants. With a maximum occupancy of five people, the apartment offers two comfortable living areas, a kitchen, two toilets, one shower, and everything needed for convenient shared staff accommodation throughout the season.
Staff Accommodation 2
Located in Kutchan, this two bedroom house, approximately five minutes' drive from the office, and accommodates up to three people. The property features a fully equipped kitchen, one bathroom with a toilet and shower, and off-street parking for one vehicle, providing a comfortable and practical home for the winter season.
Tomten Lodge
Located in Hirafu and 15mins walk to the Ace Family Gondola, Tomten Lodge offers the convenience of living and working on site. The lodge accommodates up to six staff across three shared bedrooms and includes two staff showers, one staff toilet, plus access to additional toilets in the downstairs communal area shared with guests. The property also features 12 guest rooms, accommodating up to 30 guests during the winter season. Staff have use of a commercial kitchen, which is used to prepare breakfast for lodge guests each morning and is also available for preparing personal meals outside of service times. This accommodation is ideal for staff who enjoy a social, team-oriented living environment with everything conveniently located under one roof.
BEFORE YOU ARRIVE
Before you can travel to Japan, there are a few important immigration steps to complete.
Once you have accepted your position and signed any required employment documents, we will begin preparing your immigration paperwork. There are two types of Visas - Working Holiday & Sponsored Visas.
Working Holiday Visa
If you are applying to work with us on a Working Holiday Visa, you must be eligible under Japan's Working Holiday Programme. The programme is available to citizens of selected partner countries and regions, with eligibility requirements varying by nationality.
Before applying, you should:
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Confirm that your country has a Working Holiday agreement with Japan.
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Check that you meet your country's age and eligibility requirements (typically up to 30-31yrs).
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Review the visa requirements published by the Japanese Embassy or Consulate responsible for your country of residence.
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Prepare the required application documents, which commonly include:
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A valid passport
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Visa application form
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Passport photographs
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Evidence of sufficient funds
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A travel itinerary or statement of purpose
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Any additional documents requested by your local Japanese embassy
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Submit your application to the Japanese Embassy or Consulate in your country of residence.
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Wait for your visa to be approved before making final travel arrangements.
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Once you arrive in Japan, complete any required local registration procedures, including registering your address and enrolling in National Health Insurance where applicable.
Please note: Visa requirements, processing times, permitted length of stay and application procedures differ between countries. Applicants are responsible for ensuring they meet the requirements for their nationality and should always refer to the official Japanese Embassy or Consulate in their country for the most up-to-date information.
(Sponsored Visas Only) - Certificate of Eligibility (COE)
Sponsorship is available for specialist positions only. Applicants typically require a relevant university degree or equivalent professional experience and must meet Japanese immigration requirements. We will apply for a Certificate of Eligibility (COE) on your behalf through Japan's Immigration Services Agency. The COE is a document that confirms you meet the requirements to work in Japan under the appropriate visa category.
The COE is not a visa, but you will need it before you can apply for your Japanese work visa.
What will you need to provide?
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Passport copy
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Passport-style photo
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Resume or employment history
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Educational qualifications
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Additional documents depending on your visa type
Processing times vary, but COE applications commonly take anywhere from several weeks to a few months depending on the season and workload at Immigration.
Apply for Your Visa
Once your COE has been approved, your employer will send you the COE (or a digital copy where accepted).
You then apply for your visa at your nearest Japanese Embassy or Consulate in your home country.
Typical requirements include:
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Passport
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Visa application form
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Passport photo
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Certificate of Eligibility (COE)
The embassy will review your application and issue the visa that allows you to enter Japan.
Time to Book Your Flights!
Once your visa has been approved, you're ready to book your travel to Japan.
Make sure you:
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Check your visa details are correct
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Check your passport has valid expiry dates
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Keep copies of important documents
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Carry your passport and visa documentation in your hand luggage
Insurance
Travel insurance and Japanese health insurance serve different purposes. Travel insurance helps protect you while travelling and during emergencies, while Japanese health insurance helps cover your day-to-day medical costs while living and working in Japan.
For the best protection, many seasonal workers choose to have both.
Travel Insurance
Before arriving in Japan, make sure you have adequate travel insurance in place. Travel insurance can help protect you against unexpected costs such as medical emergencies, lost luggage, travel delays, and other unforeseen events during your journey.
Social Health Insurance
Once you arrive and register in Japan, you will be required to enrol in Japan's health insurance system, depending on your visa type and employment arrangements. Japanese health insurance helps reduce the cost of doctor visits, hospital treatment, and dental care while you are living in Japan.
Check Your Medications
If you take any prescription medication, it is important to check whether it can legally be brought into Japan before you travel. Some medications that are commonly prescribed overseas are restricted or prohibited in Japan, including certain ADHD stimulant medications and medicines containing controlled substances.
If you are unsure, check the requirements well before your flight to avoid issues at customs and immigration.
Before departing:
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Check Japan's import requirements for your medication
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Speak with your prescribing doctor if necessary
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Carry medication in its original packaging
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Bring a copy of your prescription and a doctor's letter if recommended
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Ensure you have enough medication for your arrival period
Set Up a Wise Bank Account
We recommend setting up and verifying your Wise account before arriving in Japan, as the process is much easier while you still have access to your home country documents and phone number. Where possible, we can pay salaries directly into your Wise account, removing the need to open a Japanese bank account.
If you are unable to set up Wise before arrival, you can open a local JP Bank (Japan Post Bank) account to receive your salary payments. This is a basic deposit account with a cash card, which is used for depositing and withdrawing cash directly at JP Bank ATMs, including the ATM in Kutchan.
JP Bank cards do not have contactless (Paywave) payment functionality, so they are not designed for everyday card payments like a Wise card. However, they provide a safe and reliable way to store your money and access cash while living in Japan.
Japan is still very much a cash-based country, and while some supermarkets, cafes, and larger businesses have started accepting card payments, don’t expect to be able to tap your way through everything just yet! We recommend always carrying some cash with you, especially for smaller shops, local restaurants, and everyday essentials, including local transport such as trains to Kutchan Station.
Mobile Data
Having mobile data in Niseko is not just about convenience, it helps you stay connected, navigate your new surroundings, and stay safe while enjoying the mountains. While your accommodation and most cafes will have Wi-Fi, having mobile data is highly recommended, especially when you are out on the mountain.
eSIM (Popular for Seasonal Workers)
An eSIM is a digital SIM that can be installed directly onto your phone. It’s often the easiest option for a winter season as it can be arranged before arrival and activated quickly. Keep in mind that many eSIM plans are data only and do not provide a Japanese phone number.
Japanese SIM Card / Mobile Number
A Japanese SIM gives you a local phone number and reliable data, which can be useful for everyday life, setting up services, deliveries, and some accounts.
Before choosing a plan:
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Check your phone is unlocked and compatible with Japanese networks
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Decide how much data you need
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Consider whether you need a Japanese phone number or only data
To set up:
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Check your phone compatibility before arriving
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Compare providers and plans
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Prepare your identification (Resident Card is required)
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Purchase and activate your SIM card in Japan or online
Roaming from Your Home Carrier
Some phone providers offer international roaming, allowing you to keep using your existing number in Japan. This can be convenient when you first arrive, but check the costs carefully as some carriers can become expensive for a full winter season.
Driving in Japan
Getting around Niseko is much easier if you can drive, and some of our roles require staff to drive as part of their job. If you plan on driving in Japan, you'll need to organise an International Driving Permit (IDP) before you leave your home country. An IDP cannot usually be issued once you're in Japan.
Before you travel:
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Check that your home country's driver's licence is valid
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Apply for an International Driving Permit through the authorised issuing organisation in your country (this is often your national automobile association)
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Carry both your original driver's licence and your International Driving Permit whenever you drive in Japan
Important: Not all countries use the same type of International Driving Permit. Japan only recognises permits issued under the 1949 Geneva Convention, so make sure you obtain the correct version before travelling. Processing times vary by country, so we recommend applying at least 2–4 weeks before you travel to allow plenty of time.
Driving is a valuable skill in Niseko, however Hokkaido's winter conditions can be demanding. Snow, ice, reduced visibility and changing road conditions are common. All company and rental vehicles are equipped with winter tyres, but these do not guarantee traction in all conditions. Drive responsibly, allow additional travel time and never exceed your comfort level in winter conditions.
GETTING READY
Winter in Niseko is the Real Deal
Let's get one thing out of the way: it gets properly cold here. Not "I wore a hoodie and felt chilly" cold. We're talking about temperatures regularly dropping below -10°C, heavy snowfall, icy roads, and the kind of winter that makes you understand why in Japan they sell hot drinks in vending machines on the streets.
The good news? If you're prepared, it's absolutely manageable and honestly, part of the magic of spending a season in Hokkaido.
What Should you Bring?
A lot of people arrive with great snowboard gear but forget about the things they'll actually use every day walking to work, going shopping, or heading out for dinner.
Here's what we strongly recommend:
Essential Clothing
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Thermal base layers (tops and bottoms)
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Warm mid-layers (fleece, wool, down)
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Waterproof winter jacket
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Waterproof snow pants
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Warm everyday pants
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Thick wool socks
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Casual indoor clothes
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Gloves or mittens
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Beanie
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Neck warmer
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Sunglasses
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Goggles
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Slippers or indoor shoes
Footwear
This is one of the biggest mistakes people make.
Bring or buy:
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Proper snow boots
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Waterproof footwear
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Boots with good grip
The roads and sidewalks in Kutchan are frequently covered in packed snow and ice. Walking can be surprisingly slippery, especially during early mornings and evenings.
If you're planning to walk a lot, we highly recommend purchasing a pair of removable ice spikes (sometimes called crampons or traction cleats). They're inexpensive and can save you from spending your day off discovering how hard frozen asphalt really is.
Buying Gear in Japan
Don't panic if you can't fit everything into your luggage. Japan has some fantastic second-hand stores and you can often find winter gear, clothing, and household items once you arrive.
There is a second-hand store in Kutchan where many staff pick up useful items throughout the season. Prices are generally reasonable, although don't expect the same bargains you might find in larger cities. If you're stopping in Tokyo, Osaka, or Sapporo before coming to Niseko, you'll usually find much better selection and pricing. Some recommended stores:
Second-Hand Stores
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Second Street
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Second Outdoors
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Book Off Super Bazaar
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Hard Off / Hobby Of
Snow Gear Shopping in Tokyo
Kanda / Ochanomizu
Tokyo's famous ski and snowboard district. Dozens of specialty stores packed into a few blocks with equipment ranging from beginner setups to full backcountry gear.
Snow Gear Shopping in Osaka
Jimbocho's Osaka equivalent: Shinsaibashi / Minamisenba area
Several major snowboard and ski retailers are concentrated around this area, including specialist stores carrying outerwear, avalanche equipment, touring gear, and season-end sales.
Nice-to-Haves
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Favourite snacks from home
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Small first aid kit
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Vitamins
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Photos of family and friends
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Anything you'll miss after three months of snow and convenience store meals
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While skincare & haircare is excellent in Japan, sometimes it can be difficult to find a good deodorant
You'll be able to buy almost anything once you're here, but arriving prepared makes those first few weeks a lot more comfortable.
ARRIVING IN KUTCHAN
Welcome to Hokkaido
You've made it to Japan. The hard part is over.
Now it's time to get yourself to Kutchan and settle into your new winter home.
Getting Here
The two most common options are:
Bus
Direct airport buses operate throughout winter between New Chitose Airport and the Niseko area. This is usually the easiest option if you're carrying ski or snowboard gear and don't feel like navigating train stations after a long flight.
Train
The train is often the cheapest option and can be a great way to see a bit of Hokkaido on your journey. You'll generally travel from New Chitose Airport to Sapporo and then onwards to Kutchan.
Please note that local IC travel cards (such as Suica, PASMO or Kitaca) cannot be used for the full journey to Kutchan. From Sapporo, you'll need to purchase a separate train ticket for the journey to Kutchan before boarding.
Send Your Luggage Ahead
One of the best travel hacks in Japan is luggage forwarding.
You can send directly from the airport to our office:
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Suitcases
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Snowboard bags
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Ski bags
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Large luggage
This means you can travel to Kutchan carrying only a backpack and arrive without feeling like you're moving house through multiple train stations.
We'll safely store your luggage until you arrive.
We'll provide delivery details closer to your arrival date.
Give Yourself a Few Days
If possible, try to arrive a couple of days before your first day of work.
Those first few days disappear surprisingly quickly.
You'll likely need time to:
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Move into accommodation
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Register your address
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Set up health insurance
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Open a bank account
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Get a Japanese phone number
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Buy groceries
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Pick up any missing winter gear
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Figure out where everything is
Trust us, future you will be grateful for a little breathing room before the season kicks into full gear.
GETTING AROUND & FITTING IN
Life in Kutchan
Kutchan is the main town in the Niseko area and where most of us actually live day to day. It’s not a big place, but that’s kind of the point. Everything is close enough to walk, and after a few weeks, you’ll start recognising faces everywhere, from the supermarket to the izakayas.
Getting Around in Winter
Winter here is beautiful, but it changes how you move. Roads and pavements are often icy or covered in packed snow, so walking can be slower and a bit more careful than you might be used to. Cars and buses still run normally, but everything just takes a bit more patience.
A few simple rules that go a long way:
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Don’t rush crossings, even if the light is green for pedestrians, check properly
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Walk a bit slower than usual when it’s icy (everyone does it, no shame in it)
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Be careful with black ice in the mornings and late nights
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If you drive, keep distance, brake early, and don’t underestimate how slippery it gets
Public transport is reliable, and buses connect Kutchan with Hirafu, Niseko and surrounding resorts. That said, most people end up carpooling with friends or colleagues for skiing, shopping or nights out. It’s just easier and part of the lifestyle here.
Supermarkets & Everyday Life
You’ll quickly learn your “go-to” shops:
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Coop & Lucky (Kutchan) → closest supermarkets, easy walking distance for most staff
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MaxValu → bigger selection, slightly further out, good for full weekly shops
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7-Eleven / Lawson / Seicomart → lifesavers for late-night food, snacks and random essentials
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Daiso & Can Do → cheap home goods, kitchen stuff, storage, winter basics, all the random things you didn’t realise you needed until you moved in
Most people do a mix of small daily shops and one bigger weekly trip.
Social Life in Kutchan
Kutchan might be a small town, but once the winter season kicks in, it has a surprisingly vibrant social scene. You'll find everything from relaxed bars for after work drinks to lively venues with regular events, live music, DJs, karaoke, and great food. The local izakayas are also well worth exploring, offering a more traditional Japanese night out.
As more seasonal workers arrive, the town comes alive with community events and staff gatherings, making it easy to meet new people and enjoy the season both on and off the mountain.
Cafés, Food & Chill Spots
When you’re not working or skiing, you’ll probably end up rotating between a few favourites:
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Meetz Cafe / Lily Hall
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Sprout
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Harvest
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Mori Deai
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Nao buns
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Anyway Sandwich
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Markie Curry
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Ramen spots like Yamaokaya or Sapporo Daishin
Nothing fancy, just solid places where grab a good coffee or some great food after a morning in the slopes.
Gym & Staying Active
Kutchan has a local gym that many seasonal staff use throughout the winter. It’s simple, affordable, and a great option for recovery days or when your legs need a break from snowboarding. We also have a gym located above our office that staff are welcome to use.
There are plenty of ways to look after your body throughout the season. Local venues and community spaces host activities such as coffee raves, dance classes, yoga classes, and other wellness events in both Kutchan and Niseko.
For something more relaxing, visiting one of the local onsens in Niseko is a must. A soak in the hot springs is the perfect way to unwind after long days on the mountain, ease tired muscles, and enjoy a classic part of Japanese culture.
ABOUT THE SKI RESORTS
Welcome to Niseko United
If you're coming to Niseko, you're basically stepping into one of the most famous powder regions in the world.
The main area, Niseko United, connects four resorts:
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Grand Hirafu
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Hanazono
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Niseko Village
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Annupuri
They’re all connected by lifts, meaning you can literally spend the whole day exploring different sides of the same mountain without repeating the same run.
Each area has its own personality. Hirafu is lively and social, Hanazono is modern and fast-growing, Niseko Village is a bit more refined, and Annupuri is usually quieter with great snow and fewer crowds.
Beyond Niseko United
Moiwa
A small resort just next door. Not part of Niseko United, but very loved by locals and seasonals. It’s quieter, cheaper, and often holds surprisingly good snow when everywhere else is tracked out.
Rusutsu
About an hour away and absolutely worth the trip. Bigger terrain, tree runs for days, and a slightly different feel to Niseko. Many people end up doing regular day trips here throughout the season.
Kiroro
Known for consistent snow and fewer crowds. A bit more remote, but a great option when you want something different or a quieter powder day.
Smaller local hills
Kutchan and nearby areas also have small local ski hills that are cheap and fun for mellow days, teaching, or just a relaxed afternoon laps session.
Season Pass Advice
If you're working your first season in Niseko, one of the biggest decisions is your lift pass. As Kutchan residents, you usually get access to discounted passes for Hirafu and Hanazono, or reduced day tickets across Niseko United.
If you're a solid intermediate or advanced rider, we generally recommend investing in a full Niseko United season pass. It gives you the freedom to explore the whole mountain without thinking twice about lift tickets, and that makes a huge difference over a full winter.
For those who like to explore further, day trips to Rusutsu, Moiwa, or Kiroro are very common and highly recommended.
Rusutsu Pass (Hidden Gem)
For frequent visitors, the Rusutsu 25+5 hour pass is often one of the best value options. It lets you spread your time across the season rather than committing to a full pass there, and works really well for people mixing resorts.
Backcountry Culture
Niseko is famous for its backcountry access and for good reason.
The terrain outside the resort boundaries is incredible, but it comes with real risk. If you're interested in riding backcountry, it’s essential to:
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Have the right equipment (avalanche transceiver, shovel, probe)
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Ride with experienced people or a certified guide
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Understand conditions before heading out
Every season, there are accidents in the backcountry. It’s part of the reality of living in a place with this much snow.
That said, many staff here do ride backcountry regularly, and there is a strong community of experienced riders who are usually happy to share knowledge, tips, and safe routes.
If you're interested, doing an Avalanche Skills Training Level 1 (AST1) course is strongly recommended. It’s one of the best investments you can make if you want to explore safely and confidently.
ONCE YOU ARRIVE
You've arrived in one of Japan's most famous ski destinations! Before you hit the slopes, there are a few important things to organise. Don't worry, most of it is straightforward, and we'll help you through the process.
Resident Card
Your Residence Card (Zairyu Card) is one of the most important documents you will have while living in Japan. Think of it as your official ID card in Japan.
It contains:
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Your name
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Visa status
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Period of stay
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Address
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Residence Card number
You should carry it with you at all times, as Japanese law requires foreign residents to be able to present it if requested by authorities. If you move house, change jobs in certain visa categories, or renew your visa, your Residence Card information may need updating.
Most people receive their Residence Card when they first enter Japan through a major international airport. Immigration will issue the card after your arrival.
Once you've settled into your accommodation, your next job is to visit Kutchan Town Hall and register your local address so it can be added to the card.
Registering at Town Hall
One of the first things you must do is register your address at Kutchan Town Hall.
Address registration officially tells the Japanese government where you live. It is required for:
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Receiving important mail
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Joining health and social insurance programs
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Applying for a My Number Card
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Opening bank accounts and completing other official paperwork
What do you need?
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Your Passport
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Your Residence Card (Zairyu Card)
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Your Japanese address details
What happens?
A staff member at Town Hall will update your Residence Card with your Kutchan address. Once completed, you are officially registered as a resident of Kutchan.
Tip: Complete this within the first couple of days after arriving.
My Number Card
Japan's My Number Card is similar to a government identification card linked to your personal tax and social security number. After registering your address, you can apply for a My Number Card.
Benefits of having a My Number Card:
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Easier access to government services
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Identification for many official procedures
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Convenience for tax and insurance administration
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Access to some local resident services
Niseko Ski Pass Discounts
One of the best local perks is that residents of Kutchan may be eligible for discounted ski passes at participating resorts. Requirements and discount programs can change each season, but having proof of local residency, often through your My Number Card, can help you access these offers. Due to the number of seasonal staff applying at the same time, this may take a month to arrive, so you may have to weigh up if this is something you wait for or if you just get the season pass.
Social Health Insurance
If you are employed in Japan, you will need to be enrolled in the appropriate social insurance programs. If you are in Japan on a Working Holiday Visa, you will need to register for National Health Insurance (Kokumin Kenko Hoken) at Kutchan Town Hall after you register your address.
Depending on your employment situation, this may include:
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Health Insurance
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Pension Insurance
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Employment Insurance
National Health insurance provides access to:
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Medical coverage
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Pension contributions
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Employment-related benefits
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Certain government support programs
With health insurance, you can:
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Visit a doctor when you're sick or injured
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Receive treatment at hospitals and clinics
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Access dental care for check-ups and treatment
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Pay only a portion of the medical costs rather than the full amount
For example, if you need to see a doctor for a winter cold, get treatment after a skiing injury, or visit a dentist for a check-up, your health insurance significantly reduces the amount you pay out of pocket.
How do you register?
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Register your address at Kutchan Town Hall
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Inform the staff that you are on a Working Holiday Visa and would like to enrol in National Health Insurance
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Complete the required paperwork with assistance from Town Hall staff
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Receive information about your insurance and future premium payments
Bring with you:
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Passport
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Residence Card
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Local address details
USEFUL JAPANESE
Greetings
Konichi wa: Hello
Ohaiyo gozaimasu: Good morning
Konban wa: Good evening
Oyasumi nasi: Good night
Sayonara: Goodbye
Jaa ne: See you
Kudasai: Please
Sumimasen: Excuse me
Arigato: Thank you
Genki des ka?: How are you?
Itadaki mas: Thank you, let’s eat
Gochisousama: Thank you for the meal
Iki mashou: Let’s go
Days
Nani- yoobi: What day?
Getsu- yoobi: Monday
Ka- yoobi: Tuesday
Sui- yoobi: Wednesday
Moku- yoobi: Thursday
Kin- yoobi: Friday
Do- yoobi: Saturday
Nichi- yoobi: Sunday
Numbers
Ichi: One
Ni: Two
San: Three
Yon: Four
Go: Five
Roku: Six
Nana: Seven
Hachi: Eight
Kyuu: Nine
Juu: Ten
Juu-ichi: Eleven
Juu-ni: Twelve
Ni-juu: Twenty
San-juu: Thirty
Hyaku: One hundred
Ikura: How much?
Time
Nan-ji no basu: What time is the bus?
Ichi ji: One o'clock
Ni ji: Two o'clock
Jikan: Hours
Minutes: Fun/pun